Privacy Policy
Effective Date: [Insert Effective Date]
1. Introduction
This Privacy Policy describes how Youthful Glow Skin & Body Clinic (“we”, “us”, “our”) collects, uses, discloses, and stores your personal and health-related information when you use our website (https://youthfulglowskinandbodyclinic.com.au) and engage with our services.
We are committed to protecting your privacy in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
2. What Information We Collect
2.1 Personal Information
We may collect the following personal information when you interact with us:
- Name, date of birth
- Contact details (email address, phone number, postal address)
- Appointment / booking information
- Payment & billing details
- Medical/health information relevant to services (e.g. medical history, treatment records)
- Emergency contact (if applicable)
2.2 Usage / Technical Data
We also collect non-identifiable data automatically via our website:
- IP address
- Browser type and version
- Pages visited, time and date, duration
- Device type, operating system
- Cookies and similar technologies
2.3 Sensitive Information
Health information is considered “sensitive information” under the Privacy Act. We collect such data only when necessary and with your explicit consent (e.g. for medical treatments or skin assessments).
3. How We Collect Information
- Directly from you (via forms, appointment bookings, consultations)
- Through third parties (e.g. referral providers, health professionals)
- Automatically via website tools, cookies, analytics
4. Purposes for Using Your Information
We use your information for purposes including but not limited to:
- To provide you with treatments and services
- Appointment management and communication (reminders, follow-ups)
- Billing, invoicing, and claims processing
- Maintaining your health records and treatment history
- Improving our services, internal analytics, and quality assurance
- Sending marketing or promotional communications (only if you opt in)
- Legal compliance, safety, or obligations
5. Disclosure of Information
We may disclose your information to:
- Third-party providers (e.g. IT services, analytics, payment processors) under confidentiality obligations
- Medical professionals or specialists if needed for your care
- Regulatory bodies or government agencies when required by law
- In case of mergers, acquisitions, or business transfers (with notice)
We do not sell your personal or health information to outside parties for marketing without your consent.
6. Data Security & Storage
- We take reasonable steps (physical, electronic, procedural) to protect your information from unauthorised access, loss, or misuse.
- Access to sensitive or personal data is restricted to staff or contractors who require it for their role.
- When information is no longer needed, we securely dispose of or anonymise it, except where retention is required by law or for record-keeping obligations.
7. Cookies & Website Tracking
- Our website uses cookies and tracking technologies to improve functionality, remember preferences, and analyze behavior.
- You can disable or block cookies via browser settings, but note that some website features may not operate correctly without cookies.
8. Access, Correction & Deletion Rights
You have the right to:
- Request access to personal and health information held about you
- Request correction of inaccurate, incomplete, or out-of-date information
- Request deletion or de-identification of your data (subject to legal or operational obligations)
- Withdraw consent for certain uses or disclosures (where processing is based on consent)
You may contact us to make such a request; we may require identity verification and we will respond within a reasonable timeframe.
9. Anonymity & Pseudonymity
Where reasonably practicable, you may interact with us anonymously or under a pseudonym. However, for medical or treatment services this may not be feasible, as identification is often necessary for care.
10. Children’s Privacy
Our services and website are not directed to persons under 13 years of age. We do not knowingly collect personal information from children under 13 without parental or guardian consent. If you believe we have collected such information, please contact us so we can remove it.
11. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We’ll post the revised version on our website and update the “Effective Date.” We encourage you to review this policy periodically.
12. Contact Us
If you have questions, requests, or complaints about this Privacy Policy or our handling of your personal information, you can contact us:
Youthful Glow Skin & Body Clinic
Address: 69-79 Attenuata Drive, Shop 7D, Mountain Creek, Queensland, Australia fresha.com
Email: youthfulglowskinbody@gmail.com
Phone: 0431 283 581